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ProVoice
is the most feature-rich Call Recording, Logging and Monitoring
solution available on the market. It can use your corporate
LAN, client/server structure to its full extent, or it does
the job as a standalone system in a very efficient manner.
In the competitive and fast moving business environment of
today, ProVoice enables the recording of calls for many business
purposes, including security, transactional analysis and performance
monitoring.
- Unlimited
multi-system expansion
- License
free workstation remote client tools
- Best
voice and sound quality available in the industry
- Open
software structure for customised LAN integrated applications
- Mixed
analogue/digital ISDN configurations
- CLI/DDI
enriched Call Detail Records
- Secure,
encrypted recording storage and VoIP streamlining for remote
users
- Local
or LAN/WAN call playback and monitoring
- Call
statistics and advanced system management reporting functions
- Extensive
search, filter and record marking capabilities
Provoice
is a very scalable and flexible Windows-based voice recorder,
live monitoring and archiving system. Besides being fully
prepared for all your current and future needs, it also offers
you superior voice recording quality and huge recording capacity,
it is the most cost effective voice recording solution available
on the market today.
You will
have a large choice of system configurations, ranging from
just a low-cost 2-line mini tower system, up to the recording
and monitoring facility of 256 lines per industrial 19"
Rack Mount ProVoice system. There is no limit to the number
of ProVoice systems and telephone lines which can be used
per site, since they can all be linked and accessed through
your Local Area Network.
Both system
user and system administrator will enjoy the user friendly
operation and configuration of the ProVoice system. LAN or
WAN based searching, playback and monitoring facilities are
made available to authorised personnel. In a blink you will
find what you are looking for!
- Call
Center recording, logging and monitoring
- Quality
and service assurance
- Verbal
transaction recording:
- agent training and efficiency improvements
- follow up information
- Financial
and stock dealing
- Telephone
order applications
- Analogue
or digital (BRI/PRI-ISDN) multi-channel voice recording
and logging
- From
2 up to 64 ports per system
- Unlimited
multi-system expansion
- Superior
voice recording quality
- Storage
at 64, 36, 25, 18, 13 and 9 kbits/s
- Encrypted
and access secured voice file storage and playback
- Fully
configurable recording parameters
- Automatic
labelling of time, date, call duration, dialled and identified
telephone numbers
- Built
in phone book with import facility for your relational database
- Local
and/or LAN/WAN call playback and monitoring
- Advanced
user, application and security / access management
- Automatic
multiple hard disk content and capacity management
- Extensive
search, filter and storage marking capabilities
- Call
archiving option for warehousing, archive management &
retrieval
- ProVoice
API for customised client tools development
ProVoice
for Financial Institutions
Financial institutions conduct a substantial proportion of
their business over the telephone and increasingly rely upon
the ability to record, store and retrieve voice data transactions
in timely, reliable and efficient manner.
The frenzied
pace of trading in today's gloabal markets for banks, brokers,
traders, insurance companies and other financiel enterprises,
means that customer service, order accuracy and regulatory
compliance are more crucial than ever. The smallest communications
lapse can cause major problems unless detected and corrected.
To stay
on top, you need a reliable voice recording system that is
user-oriented, technologically advanced and geared to meet
strict regulatory requirements.
ProVoice
offers trading floor record, replay and analysis solutions
that captures all telephone activity, to give you confidence
in:
- Dispute
resolution
- Risk
management
- Compliance
with leglislation
- Internal
auditing
- Re-confirmation
of major orders
- Transation
verification
- Protection
against liability posed by lost or misinterpreted voice
communications
- Compliance
with legal regulations
- Dispute
resolution in the event of client complaints
- Selective
deletion by port, extension number, CLI or DDI
- Real
time call flagging
- Extensive
alarm features for fault tolerance using sound and email
- Extension
capture via PABX SMDR integration
ProVoice
for the Healthcare Sector
All aspects
of the Healthcare sector, from hospitals to medical centres,
rely on providing accurate information to callers.
Many Healthcare
centres are replacing their older generation reel-to-reel
call recorders with digital solutions that are more reliable,
more accurate, faster and easier to use. Oak Telecom designed
their solution to be user friendly. Unlike reel-to-reel recorders
that require a number of steps in order to retrieve a record,
ProVoice retrieves records in seconds. Built around the familiar
Microsoft NT/2000, if you can use the Internet, you can use
ProVoice.
Callers
can sometimes be distressed and what they say isn't necessarily
what they mean to say. This sets the foundations for inaccuracies
that can often result in litigation. In emergency situations,
fast and accurate retrieval of information can be the difference
between life and death. Voice Recording narrows the margin
for error by giving the call handler the peace of mind that
each conversation can be easily retrieved and replayed at
any time.
After
a situation has been handled, there are sometimes questions
regarding the sequence of events, the procedural actions taken,
or the timeframe between the initial call and the response.
For this reason, voice recording in the Healthcare sector
has become an imperative.
- Protection
against liability and incident investigation (provide accurate
data for court summaries, authority reviews and customer
claims)
- Auditing
purposes
- Regulartory
concerns
- Employee
training (playback of key situations and call handling scenarios)
- Performance
monitoring
OAK ProVoice DX4 - Economy Telephone
System Call Recording
The ProVoice
DX4 Digital Voice Recorder makes all the benefits of professional,
centralised call recording available and affordable to ALL
organisations. With the ProVoice DX4 Call Recording has never
been simpler.
The Oak
DX4 is capable of recording 4 lines/extensions and expandable
to 8 lines/extensions by simply purchasing a second unit (MAX
is 8 lines/extensions)
The Oak
ProVoice DX4 provides an entry level call recording solution
by utilising the customer's existing Server or PC to store
the call recordings.
Key
Features:
- The
ProVoice DX4 connects to up to 4 of your telephone system’s
lines or extensions and streams all the conversations to
the nominated recording server/PC via proven USB technology
- Searchable
fields to find the exact call you need to locate from the
database using simple CallPlayer Windows retrieval tool
- Can
also search for recordings automatically backed up to CD
or DVD
- Forward
conversation to a third party by clicking to email to any
chosen destination
- Search
for calls by:Date, Time, Duration, Call Direction, *Line
Number, *Extension, *CLI, *Dialled Number (*Subject to configuration.)
- 2 systems
stacked can double capacity to 8 telephone lines/extensions
- Digital
handset compatible
- BRI
Lines or Analogue Lines
- Simple
USB connectivity
- Neat
and compact
- Encrypted/tamperproof
recordings
- 4 Ports
- Export
to MP3
- Centralised
storage
- Unlimited
storage
- Fully
automatic backup
- Optional
installation (or telephone install support) available
- Requires
extenral PC and configuration, please call for full details
of this fully featured product.
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