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Demon / Thus Leased Line Internet
Access
A Demon
Leased Line connection provides a range of bandwidth options
including: 64Kbps, 128Kbps, 256Kbps and 2Mbps. As this service
is un-contended and symmetric, you would have all of this
bandwidth in both directions without having to share it.
No
Contention
Unlike
ADSL, or broadband services, you won't share the bandwidth
you purchase. This is critical when hosting Internet services,
as you need to ensure that the upstream bandwidth (the bandwidth
that you can push out) is only available to the users of your
services.
Service
Level Agreement
With a
service level agreement offering uptime of 99.85%, you can
be sure you can rely on this connection.
Installation
Support - A Demon Leased Line connection will be presented
as X21, unless you specifically request a G703 connection
or a site survey indicates that you require the G703 presentation.
(Where G703 presentation is required you will be able to purchase
a converter with your order.)
For either
option, we are able to provide you with a fully configured
router if required. Where we supply the router you also receive
24 x 7 telephone support. If, however, you already have a
router it will be your responsibility to configure it. We
also offer a fully managed router service, which is described
below.
Managed
Router
A managed
router for your Internet leased line provides you with not
only peace of mind, but also reporting that can help you understand
your use of the service. From installation to support, a managed
router service lets you concentrate on your core business
safe in the knowledge that if you ever encounter a problem
it will be dealt with as quickly and efficiently as possible.
With options available for on-site support, managed install
and remote configuration changes, this will provide a comprehensive
managed router solution. Like the standard Demon router option,
this option also has telephone support 24 x 7.
ISDN Back-up
ISDN Back-up is available to those customers that have purchased
one of our two managed routers available with an ISDN card.
This ensures that, in the unlikely event that you experience
problems with your Demon Leased Line, you will have a "fail-over"
mechanism that provides continuing Internet connectivity at
128Kbps*. (Customers must provision their own ISDN2e in order
for this service to work.)
* - only 64Kbps where provided against a 64Kbps Internet leased
line.
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