PIMphony
for Alcatel OmniPCX Office is a Personal Communication Manager
that links the two most widely used business tools–desktop
computers and telephones–to provide a powerful, user-friendly
telephone assistant that manages daily phone tasks.
PIMphony
improves customer interaction and services, increases personal
and team productivity, and optimizes a company’s investment
in Alcatel OmniPCX Office by adding a new dimension to phone
services.
PIMphony boosts personal efficiency and saves users time while
avoiding dialing errors with dial by name and phone-number
“drag & drop”.
PIMphony facilitates the management of workgroups by ensuring
their phone status is available at all times. All transfer
errors are avoided with PIMphony Team’s new Assistant
and Supervision windows.
PIMphony simplifies access to critical information in the
form of incoming messages. Voice messages are easily managed
in the new visual mailbox.
Unified messaging enables the user to access voice messages,
e-mail and faxes,
all at the same time.
PIMphony enhances a company’s customer relations by
providing access to a much larger contact database than the
system’s phone book, with contact database integration.
PIMphony supports seamless integration with Microsoft®
Outlook™, GoldMine® , Act!™ and Microsoft
®
Access™. The call log function enables all calls to
be tracked including unanswered calls.
Incoming and outgoing call management, call hold, multi-line
management (up to 8 lines), direct call keys, dial by name,
redial.
Automatic synchronization with Contact Manager database.
• Screen pop-up from contact card.
• Dial by name using contact database.
• Direct dialing in contact card.
• Screen pop-up assistant for customized scripts.
The main
advantage of PIMphony’s third party architecture is
that there is no physical connection between the telephone
set and PC. PIMphony can be linked to any type of telephone
set (DECT, Reflexes ™ , Analog). It can even function
without a telephone set at all (using PC telephony with PIMphony
IP).
The visual mailbox includes a full set of mailbox management
features:
• Read/delete messages
• Skip to previous/next message
• Forward message to one or more users, with voice comment
if necessary
• Associated contact card screen pop-up (if sender is
identified in the contact database).
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